Privacy Policy

CarDestiny LLC Privacy Policy Effective: January 1st, 2025

At CarDestiny LLC, located at 8401 Mayland Dr #8054, Henrico, VA 23294, we value your privacy and are committed to protecting your personal data in compliance with the Virginia Consumer Data Protection Act (VCDPA) and applicable federal laws, including the Children’s Online Privacy Protection Act (COPPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Vehicle Agent Service. By engaging our services or visiting our website, you agree to this Privacy Policy.

1. Scope This policy applies to personal data processed by CarDestiny LLC (“CarDestiny,” “we,” “us,” or “our”) from Virginia residents and other consumers using our services, except for data collected in a commercial or employment context. Personal data is information linked or reasonably linkable to an identifiable person, excluding de-identified or publicly available information.

2. Data We Collect We collect the following categories of personal data:

   • Identifiers: Name, email address, phone number, mailing address.

   • Financial Information: Payment details (e.g., credit/debit card information) for service fees.

   • Commercial Information: Vehicle preferences, budget, trade-in details, purchase history.

   • Internet Activity: Website interactions, IP address, browser type, device information.

   • Sensitive Data: With your consent, we may collect precise geolocation data (e.g., for delivery coordination) or reproductive/sexual health data (e.g., if disclosed in vehicle preferences, such as accessibility needs). We do not process sensitive data of known children under 13 without parental consent, per COPPA and VCDPA amendments effective January 1, 2025.

3. How We Collect Data

   • Directly from you: Through intake forms, communications, or payment processes.

   • Automatically: Via website cookies or analytics tools for usage data.

   • Third Parties: From dealerships or lenders (e.g., vehicle availability, financing terms) with your consent.

4. How We Use Data We use your personal data to:

   • Provide services (e.g., vehicle research, negotiation, delivery coordination).

   • Process payments and communicate with you.

   • Improve our website and services through analytics.

   • Comply with legal obligations. We limit collection to what is adequate, relevant, and reasonably necessary for these purposes, per VCDPA requirements.

5. Data Sharing We may share personal data with:

   • Service Providers: Payment processors, analytics providers, or third-party shippers, bound by contracts to protect your data.

   • Dealerships/Lenders: To facilitate vehicle searches or negotiations, with your consent.

   • Legal Authorities: If required by law or to protect our rights. We do not sell personal data or share it for targeted advertising. We prohibit the sale or dissemination of reproductive or sexual health data without your explicit consent, per VCDPA amendments effective July 1, 2025.

6. Your Rights Under VCDPA As a Virginia resident, you have the right to:

   • Access: Confirm whether we process your personal data and obtain a copy.

   • Correct: Request corrections to inaccurate data.

   • Delete: Request deletion of your personal data.

   • Data Portability: Receive your data in a portable, usable format.

   • Opt-Out: Opt out of processing for targeted advertising, sales, or profiling (not applicable, as we do not engage in these activities).

   • Appeal: Appeal our decision if we deny your rights request.

   To exercise these rights, contact us at Info@car-destiny.com. We will authenticate your identity using secure methods (e.g., verifying your email or account details) and respond within 45 days, extendable by 45 days for complex requests. You may use an existing account to submit requests; no new account is required.

7. Children’s Privacy We do not knowingly collect personal data from children under 13 without verifiable parental consent, per COPPA and VCDPA amendments. If we learn we have collected such data without consent, we will delete it promptly. For questions about children’s data, contact us at Info@car-destiny.com.

8. Data Security We implement reasonable technical and organizational measures to protect your data, such as encryption for payment processing and secure storage. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention We retain personal data only as long as necessary for the purposes outlined (e.g., service delivery, legal compliance), typically no longer than one year after service completion, unless required by law. De-identified data may be retained longer for analytics.

10. Third-Party Links Our website may link to third-party sites (e.g., dealerships, payment processors). We are not responsible for their privacy practices. Review their policies before sharing data.

11. Cookies We use cookies to enhance website functionality and analyze usage. You can manage cookie preferences through your browser settings. Essential cookies are required for website operation; non-essential cookies (e.g., analytics) require your consent.

12. Data Protection Assessments Per VCDPA, we conduct data protection assessments for high-risk processing activities, such as sensitive data collection, to ensure compliance and minimize risks.

13. Changes to This Policy We may update this policy with notice via our website or email. Continued use of our services after changes constitutes acceptance.

14. Contact Us For questions or to exercise your rights, contact: CarDestiny LLC 8401 Mayland Dr #8054, Henrico, VA 23294 Email: info@car-destiny.com

15. Enforcement The Virginia Attorney General enforces VCDPA compliance. You may file complaints with the Attorney General’s Office. We offer a 30-day cure period for any violations, per VCDPA requirements.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

CarDestiny LLC 8401 Mayland Dr #8054, Henrico, VA 23294 Effective: January 1st, 2025